At WaterBottleX.com, we take pride in manufacturing high-quality bottles for our wholesale customers. We understand that in rare cases, issues may arise with your order. This Refund and Returns Policy outlines our approach to handling returns, refunds, and exchanges specifically for bulk orders.

1. Eligibility for Returns

Given the nature of our business and the volume of orders, returns are only accepted under the following conditions:

• Defective Products: If any products are found to be defective or damaged during manufacturing or shipping.
• Incorrect Orders: If you receive an incorrect order, such as the wrong type, size, or quantity of bottles.

2. Non-Returnable Items

The following items are non-returnable:

• Custom-made or specially ordered products.
• Products that have been used, altered, or repackaged.
• Items that were accepted in good condition at the time of delivery.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Notify our customer service team at [Insert Email Address] within 7 days of receiving your order, providing your order number, details of the issue, and any supporting photos or documentation.
2. Return Authorization: Upon review and approval, we will issue a Return Authorization Number (RAN) and provide instructions for returning the defective or incorrect items.
3. Shipping: We will arrange for the return shipment of the defective or incorrect items at no cost to you. Please ensure the products are securely packaged to prevent further damage during transit.

4. Refund Process

Refunds will only be issued in the following cases:

• Defective Products: After receiving and inspecting the returned defective items, we will issue a refund for the defective products.
• Incorrect Orders: If an incorrect order is returned, we will either correct the order or issue a refund based on your preference.

Refunds will be processed using the original method of payment within [insert timeframe, e.g., 7-10 business days] after the returned items have been received and inspected.

5. Replacement and Exchanges

If you receive defective products or an incorrect order, we will replace the items at no additional cost to you. Please contact us at [Insert Email Address] to arrange for the replacement or exchange.

6. Quality Assurance

As a manufacturer, we are committed to strict quality control. However, we encourage all customers to inspect their orders upon delivery and report any issues immediately. Once the products are accepted in good condition, we cannot accommodate returns for reasons such as changes in demand or overstock.

7. Contact Us

If you have any questions or need assistance with your return or refund, please contact our customer service team at: 0086-13395892255